Complaints

A complaint about Fingerpost

Choose “Ask for a call back” on this site and tell the navigator what it is about. You can also ask a navigator to log a complaint on your behalf. Please give us what happened, when, and what you would like us to do. We will reply within 5 working days to say we have it, and aim to give you our answer within 20 working days.

A concern about a listed service

Fingerpost lists services run by other organisations and is not responsible for the care or services they provide. Tell us about a problem and we will look into it. We may add a note to the listing, pause it while we check, or remove it.

Concerns about the quality or safety of care should also go to the organisation itself, the Care Quality Commission (cqc.org.uk, 03000 616161) or Cheshire East Council’s adult social care team.

About your information

You can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. See our privacy notice for your rights.

If someone is in danger

Call 999. For urgent medical advice, call 111. This site is not an emergency service.